Shipping & Returns

01Shipping

DIADE orders are prepared and dispatched from Italy to the address provided by the customer during checkout.

• Standard shipping is included in the order price: no separate shipping charge is applied.
• Delivery times may vary depending on destination, product availability, the carrier and any customs formalities.
• The customer is responsible for ensuring that the delivery address entered with the order is complete and accurate.

02Right of withdrawal and returns

For distance purchases, where provided by applicable law, consumers may notify DIADE of their decision to withdraw from the purchase within 14 calendar days of delivery without giving a reason.

1. Send your request to [email protected], including the order number and the items you wish to return.
2. DIADE will provide the return instructions and the address to which the goods must be sent.
3. After notifying withdrawal, the product must be returned without undue delay and in any event within the period required by applicable law.

If the return is due to a change of mind, the direct cost of returning the goods is borne by the customer.

03Condition of returned goods

The product must be returned intact and complete. The customer should handle it only to the extent necessary to establish its nature, characteristics and fit.

• Labels and tags must be present and intact.
• The garment must not show signs of use beyond normal fitting.
• Any accessories or items supplied with the product must also be returned.

04Refunds

Where a valid withdrawal is exercised, the refund is made using the same payment method used for the purchase unless otherwise agreed with the customer.

DIADE may withhold the refund until the returned goods are received or until the customer provides evidence that they have been sent back, whichever occurs first.

05Defective item or incorrect order

If you receive a defective, damaged or incorrect product, contact DIADE before arranging a return yourself. These cases are not handled as a standard change-of-mind return and appropriate instructions will be provided.

[email protected]

06Exceptions

The right of withdrawal may be excluded in the cases provided by law, for example for clearly personalised or made-to-order products and, where applicable, sealed goods that cannot be returned for hygiene reasons once opened.